Please read the following to learn more about our guarantees.
All of WebDivisor's web hosting plans are backed by a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days of your order, you will be given a full refund of the order amount excluding setup fees, domain registration fees, add-on/upgrade fees, overages, etc. Setup fees are refundable only if the account order is cancelled prior to account activation. No refund will be available after the 30th day. This policy does not apply to any additional services such as overages, setup fees, additional space, etc. Cancellations via e-mail requests will not constitute acceptance of any cancellation. You may only cancel your services via e-mail when your services have not been setup yet. You will need to contact our billing department and include details such as your order number, last 4 digits of your credit card number; this e-mail must also originate from the e-mail address used to place the initial order. All other cancellation requests should be made via member services. Cancellations are processed only during business hours Monday-Friday. No cancellations are processed on holidays and weekends.
This 99.9% uptime guarantee applies to any WebDivisor client in good financial standing with WebDivisor at the time of a service outage. Downtime is measured past 10 minutes after notification of network failure via member services, customer support area. If the support area is unreachable under the circumstance of network wide downtime, a log should be created stating the date and time of downtime as well as your IP address. This log should be sent to us via customer support area shortly after we are back up and running. WebDivisor's administrators will determine the end of the downtime by a trace-route to the customer's machine from outside the WebDivisor network.
Customer shall not receive credits under this agreement in connection with any failure or deficiency of web site availability caused by or associated with:
Circumstances beyond WebDivisor's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, e-commerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used or equipment needed for provision of this agreement.
Failure of access circuits to the WebDivisor network, unless such failure is caused solely by WebDivisor.
Scheduled maintenance and emergency maintenance and upgrades.
DNS issues outside the direct control of WebDivisor.
Issues with FTP, POP, IMAP, or SMTP customer access.
Customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including without limitation, custom scripting or coding, any negligence, willful misconduct, or use of services in breach of WebDivisor terms of service agreement.
E-Mail or web mail delivery and transmission.
DNS (domain name server) propagation.
Outages elsewhere on the internet that hinder access to your account. WebDivisor is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. WebDivisor will only guarantee those areas considered under the control of WebDivisor: WebDivisor's server links to the internet, WebDivisor's routers and WebDivisor's servers.
In the event that your web site is not available 99.9% of the time, WebDivisor will credit the following month's service fee as follows. For any shared hosting client, such credit shall be retroactive and shall be calculated below and measured 24 hours a day in a calendar month, with the maximum credit not to exceed fifty (50) percent of the monthly service charge for the affected month. The credits will be given in the following situations: 95% to 99.9% monthly uptime receives 10% credit, 90% to 94.9% monthly uptime receives 20% credit, 89.9% or below receives 50% credit.
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